How Your Order Reaches You
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Worldwide Delivery
United States: 5–10 business days after dispatch. Other regions: 5–15 business days after dispatch. Preparation, testing, and QC time are excluded.
We select the most suitable premium route for your destination. Tracking details are sent by WhatsApp or email within 24–48 hours after dispatch.
Customs Assistance
Over seven years of experience.
We prepare and handle shipments with care. Customs duties and import taxes are included for every order and every route, so no separate import payment is required from the customer under this policy.
Insured, Door to Door
Peace of mind, end to end.
Every shipment is fully insured. Carrier-confirmed loss and prolonged tracking inactivity are handled under the detailed loss process below.
Premium Shipping Options
We do not use standard postal mail. Available secure routes are dynamically confirmed at checkout based on your destination.
The NCW Shipping Philosophy: Security Over Savings
Because we treat logistics with the same care as the watches themselves, our shipping policies are strictly tailored by region to ensure security and smooth customs clearance.
For the United States: Standard mail carries a massive risk of customs seizure and delays. To guarantee safety, all US watch orders are exclusively routed through our secure FedEx U.S.A. option. The $45 fee covers premium courier routing to ensure your piece arrives safely and fully insured.
For Europe & Asia: We utilize highly secure, tax-inclusive dedicated routes (dispatched locally via DHL, EMS, or regional priority carriers). These routes typically take 5–15 business days after dispatch and are offered complimentary at checkout.
A note on checkout options: United States orders use the $45 route, while standard Europe and Asia routes are free. Other destinations or special routes may carry a charge confirmed at checkout or by support. Duties and import taxes remain included on every route, and delivery estimates begin at dispatch after preparation, testing, and QC.
Don’t see your region? If your country or region is not listed above, please contact our customer support team to get the latest available shipping routes, times, and rates for your specific location.
Order Protection
Transparency is our foundation. On occasion, we may need to cancel an order if our quality-control standards cannot be met — a substandard factory batch, or stock that proves unavailable. Where that happens, we tell you promptly and openly.
Loss handling: A carrier-confirmed loss, or 30 consecutive calendar days without tracking movement, starts the process. For ordinary transit loss or customs seizure, you choose one free reshipment or a full refund. Wrong or incomplete addresses, refusal, prolonged non-collection, or failure to cooperate with carrier verification are excluded. A reshipment remains duty-and-tax included and fully tracked.
