Terms & Client Agreement

I.Ordering & Payment

1.1Eligibility

You must be at least 18 years of age to open an account or place an order with New Clone Watches through ncw-portal.com.

1.2Availability

We maintain a real-time “Ready to Ship” inventory. High-demand models may occasionally involve a short wait — your contact will let you know promptly if so.

1.3Cancellation

You may cancel for a full refund at any time before dispatch, including after QC approval. If you reject QC, you may request reinspection, replacement, or full-refund cancellation. After dispatch, cancellation is no longer available and the return policy applies. QC approval covers visible appearance and configuration only; it does not waive rights concerning transit damage, a wrong item, an undisclosed defect, or the movement warranty.

II.Shipping & Customs

2.1Global Delivery

We ship worldwide through established courier services. Delivery to the United States typically takes 5 to 10 business days after dispatch; other regions typically take 5 to 15 business days after dispatch. Preparation, testing, and QC time are excluded. Tracking is provided within 24–48 hours after dispatch.

2.2Customs Handling Assistance

If a parcel is seized by customs or lost in ordinary transit, the client may choose one complimentary reshipment or a full refund.
Free reshipment or full refund does not apply when failure results from an incorrect or incomplete address, refusal, prolonged non-collection, or failure to cooperate with carrier verification. We will still assist where reasonably possible.
Customs duties and import taxes are included for every order and every shipping route, including any replacement shipment.

2.3Lost in Transit

A parcel enters loss handling when the carrier confirms loss or tracking has no movement for 30 consecutive calendar days. For ordinary transit loss or customs seizure, the client chooses one complimentary, duty-and-tax-included tracked reshipment or a full refund, subject to the exclusions in section 2.2.

III.Returns, Replacements & Warranty

3.1Inspection & Reporting Windows

Reporting begins at the carrier-recorded delivery time: delivered-but-not-received within 48 hours; visible transit damage, shortage, or wrong item within 72 hours; other defects and non-defect return requests within 7 calendar days.
An unboxing video is strongly recommended but not mandatory. Verified defects, transit damage, or wrong items are resolved without deduction, and we cover the applicable return logistics.
A non-defect return is eligible when requested within 7 calendar days and the watch is unworn with all factory films and seals intact. No restocking fee applies; the client pays inbound return shipping. If films were removed or handling marks exist, acceptance is subject to inspection and a disclosed 20%–40% condition adjustment; the client may decline and have the item returned at their cost.

3.21-Year Movement Warranty

We cover the mechanical movement for 12 months, including timekeeping within our stated tolerance (calibrated to within ±15 seconds/day at dispatch; a warranty claim applies if a piece falls outside roughly ±30 seconds/day in its first year) and power-reserve faults. It does not cover water damage from an unsecured crown, accidental impact, or normal cosmetic wear. Everyday water resistance is for light contact only — not swimming, diving, or showering. Quartz watches are covered for 12 months against verified defects in the quartz movement or electronic components under normal use. Batteries and routine battery replacement are not covered. Battery replacement by a qualified watchmaker does not, by itself, end the remaining warranty. Damage caused during battery replacement is not covered. If a quartz watch is not working on delivery, section 3.1 applies. For a verified in-warranty claim, NCW covers shipping to and from our service facility. Outside the warranty period, the client pays shipping to NCW and NCW pays the return shipment. For a verified warranty claim during the warranty period, NCW covers shipping to our service facility and the return shipment to you. For out-of-warranty repair or service, you cover shipping to NCW; NCW covers the return shipment after service.

3.3Refund Timeline

After a return is received, inspected, and approved, we initiate the refund within 24 hours. Bank and PayPal clearing usually takes 1 to 5 business days; crypto timing follows network confirmation. PayPal returns to the original transaction, bank funds return to the original payer or a verified same-customer account, and crypto returns to the customer-confirmed asset, network, and wallet. We do not refund to an unverified third party. For non-defect returns, only the product amount is refunded; original outbound and inbound return shipping are not refunded.

IV.Representation & Liability

4.1Product Representation

We work to a close 1:1 standard. Minor batch-to-batch variations (for example, very small differences in printing or finishing) are inherent to manufacturing and are not considered defects.

4.2Limitation of Liability

New Clone Watches, operating through ncw-portal.com, is not liable for indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the purchase price of the timepiece.

4.3Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including natural disasters, public-health events, or carrier disruptions.